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How you would have handled?

While working on Saturday, I had an interesting incident with a refund. Was wondering how you would have reacted. In the morning, a customer bought three films of the same make. Each is priced at £ 4 and are on three-for-two offer. So, he paid £ 8 for three films.
However, in the evening, the customer came back and said one is enough and wanted to refund the other two films. As per the company policy, if the customer returns a product with a receipt, no questions need be asked and the amount to be repaid.
Since, one film was used and two is being refunded out of the three, and it is part of 3-for-2 offer, there was great confusion as to how much to refund. Before, I could tell how much we gave to the customer, I would like to know what you would have done???


Bharat said…
Hi Man. How are you? Bharat, BL, here. In response, you ought to have returned only four pounds to the customer (for your april 08 post). He bought one, and that one is priced at 4 pounds, right?
Anonymous said…
I don't know what is right but, I bet you paid him £ 8 cos he returned the two he purchased.
- Cheran

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