Skip to main content

Customer is right, always!!

In a busy period of sales, a customer buys a stuff for 39 pence and I give back 11 pence back as change. He then decides to buy another stuff for 39 pence. I ask for additional money. He says with stern voice that he gave me one pound and added that he did not have 50 pence coin at all.
Since, working at the till had become more of a reflex action for me, my hands reach out for correct change. I was pretty confident that he gave only 50 pence. I did not utter anything other than saying 'ok' and sported a disbelief smile and paid back the change of 22 pence.
At that second, it was a conflict of two men inside me. One, very angry that the customer is wrong and trying to cheat me, and that he is questioning my integrity. Second, was the thought don't say anything. I could be wrong and there is a bigger line to clear. Fortunately, the later prevailed, I did not utter a word.

Comments

Anonymous said…
hey,
i think u got it wrong here.
"the customer is not always right but he is still your customer. - ron zemke and jan carlson- authors of Service America and Service Edge - a foundation book of the customer service industry"
tvm
Anonymous said…
John! Lets not get into who is right or wrong, the fact is that u have been impoverished by (howmuchever) it means in rupees! Safe to have a calculator as the Japs do! (Rajesh Chandramouli)
John Samuel said…
Yes Rajesh, having a calculator is a good idea. The till itself has a function wherein after the total is displayed, one can enter the amount tendered by the customer. The till tells the amount to give back. Also, it has an option to press, 'Cash' and give the change. For small transactions, I dont enter the amount given by the customer to save that little time while the line is big. I think I need to enter at all times.

Popular posts from this blog

'koil madu' and myself........

'Koil madu' is a Tamil term used to describe the cows that are tied to the temple. It is there forever. In literal usage, the term can be used on people who spend loads of time at religious place. I might fit that description well. Haven't missed many Sunday church services. If I have to put a number, I would have attended 39 out of 40 years of Sunday services.

Last Sunday, the preacher at my Delhi church was referring to Ecclesiastes 11: 1 and 2. In the last few years, I have started to like the Message translation of The Bible. This version uses modern day language, yet it captures the true meaning of the root language. So I referred to the Message version when the preacher was mentioning these verses.

These verses I haven't heard before and it was sort of like an eye opener on what the Bible says on charity. I have been a 'koil madu' but haven't found this verse for this long. It was profound. Check out the verses:

"Be generous: Invest in acts of ch…

How not to spend taxpayers money

If you're wondering how best your tax money is spent, then you should look at how Telangana's Rythu Bandhu Scheme works. The state government decided that it will give Rs4,000 per acre as investment incentive to all farm owners. The biggest benefit would be farm mechanization by small landowners who otherwise may not have opted for machanisation. So far so good. 

Here is the interesting thing: the incentive per acre is given to all farmers irrespective of how much land is owned, or whether he is actually tilling the land. 

So a farmer with 200 acres of land, will pocket Rs 8 lakh of public money (money that you and me pay as tax), and in all probability, he is filthy rich and is not even tilling the land. 

Anyone with any semblance of knowledge of rural economy will say there are a vast number of tenant farmers (people who don't own the land, but they till and share a portion of the product with the landlord). Telengana government in its infinite wisdom decided not to include…

Happiness, street vendors, and negotiations......

Few days back I was watching a documentary series, "India's Frontier Trains". The three-part series was on trains connecting India with its neighbours - Bangladesh, Pakistan and Nepal. Yes, there is a train connection between India and Nepal, and that train is the only functioning train for the whole of Nepal.

In the episode on the train between India and Bangladesh, the program documented a life of a chocolate seller inside the train. He boards the train in the Bangladesh side of the route. A sole bread winner for a family of four, he earns by selling chocolates in the train.

He faces a perennial problem: because of hot weather conditions, his chocolates melt. In those hot days, his earnings are meager. A basic cooling device like this costs seventeen pounds and he couldn't afford that.

What moved me was the insensitive nature of some passengers in haggling with this struggling chocolate seller. They would force down the price by 10 pence or more (which is more tha…